Customer Experience Agent - Madrid / Valencia / Algeciras at A.P. Møller - Maersk


Are you a customer-oriented person who is passionate about employee experience and have high energy and strive for achieving the best in what you do to efficiently manage resolutions? Then this role is for you!
We have exciting opportunities in different locations as a Customer Experience Agent to take full responsibility for customer experience by managing and monitoring the end-to-end shipment process

We offer

  • Exciting opportunity to work at the world’s largest container shipping company.
  • Exciting opportunity in an international challenging business environment characterized by high pace and diversity.
  • Exciting opportunity to contribute to the growth and success of Maersk , a biggest player in the global market.
  • You will gain industry knowledge, international working experience, better communication skills and techniques relevant to customer service.
  • Great opportunity for an individual who thrives within a fast paces, performance driven environment. This is very dynamic position, operating in both a domestic and international environment.


Key responsibilities
  • Manage and monitor the end-to-end shipment process on behalf of customer logistics department.
  • Coordinate with various stakeholders in shipment process handling.
  • Orchestrator the overall flow of an end-to-end shipment.
  • Provide a value add to the customers through effective business solutions by having good business knowledge / process understanding.
  • Query Resolution with shippers/Customers/Key Account Managers/other stakeholders, timely resolution and response to customers.
  • Maintain a Customer centric approach thereby helping to avoid occurrence of errors and take preventive measures to eliminate repetition of errors.
  • Prepare and submit all documents in a timely and accurate manner and keep the internal/external stakeholders informed of the status.
  • Responsible for cross sell/up sell, customer retention.
  • Adhere to process and Standard Operating Procedures (SOPs) and Internal Operating Procedures (IOPs) during daily operation.


We are looking for
  • Minimum 1-3 years of experience with logistics.
  • Good knowledge of and experience with 4PL and Supply Chain Management operations, from both origin and destination.
  • Excellent communication skills and the ability to communicate confidently for coordination with stakeholders.
  • Stakeholder management skills and relationship building.
  • Passion to drive closures & high-level customer service orientation – Customer Centricity.
  • Result orientation.
  • Well-organized when working under pressure.
  • Team player – Works together with others in the business unit to achieve results, fosters teamwork.
  • Good understanding of operational processes.
  • Conveys a sense of urgency and drives issues to closure, persists despite obstacles and opposition.
  • Positive and proactive attitude.
  • Good command of both oral and written English (French will be an added value)>
  • Good command of both oral and written English (French will be an added value)>

Remember to mention that you found this position on DTU Job Bank