Customer Service Engineer


Udlandet (øvrige)

Job Description

  • Can you text, chat and webcam with different people while eating a doughnut, all at the same time?
  • Do your family members call you whenever they encounter a computer problem?
  • Are you the sort of person who can put yourself in another person’s shoes?
  • Do you have a hunger for anything and everything digital?

Sound like you? Great, then we want you! We at F-Secure are all about protecting the digital side of things. You will be the go-to person for our clients and customers worldwide. You get to rub shoulders and work with the fellows who are always pushing the envelope when it comes to technology, online security and privacy. We work to set the Internet free.


  • Be the true professional for F-Secure's retail products.
  • Provide support to Consumer customers on setup and configuration of F-Secure software via different support channels – phone, e-mail and chat.
  • Perform log analysis in order to find and resolve the root cause of any issues reported by the customers.
  • Work together with F-Secure Labs to combat malicious programs (malware).
  • Develop an in-depth knowledge of how security applications work.
  • Further develop general IT technical and troubleshooting skills.
  • Be part of a global team in Customer Care that works around the clock to provide assistance to all customers around the world.
  • Represent the voice of the customer to influence future product improvement and development.
  • Develop your skills in handling flustered customers.
  • Advise the customer on how to stay safe on the Internet.

Work with great people
Javier Moreno Senior Security Consultant "My passion for security comes from understanding how things work. Once you do, you can control it" Karolina Malagocka Senior Service Marketing "At F-Secure we see the value of each and every person" Marko Buuri Senior Risk Management Consultant "Collaborating with the brightest minds in the industry is a true motivator" Jonas Lundberg Global Cyber Security Solution Sales "I feel confident in selling our services that protect our customers. It's extremely stimulating and gives me a sense of purpose" Kamil Janowski Full-Stack developer "With the use of the cloud and cutting edge technologies, F-secure makes programming great again" Ruediger Trost Pre-Sales Manager "After more than 11 years, I still go to the office with a smile, even if it is a Monday morning =)" Skills & Requirements

  • Diploma and/or Degree in IT
  • Fluent in written and spoken English, with a neutral accent
  • Additional language would be an added advantage
  • Experienced working in an international contact center
  • Knowledge of basic firewall configurations, antivirus scanning, cloud architecture
  • Good technical understanding of PCs, Mobiles and online services
  • Ability to explain difficult topics in layman’s terms
  • Customer-centric mindset
  • Privacy and security mindset in today’s digital world
  • Sounds pleasant
  • Have the patience of a saint
  • Able to multitask and assist several customers at the same time
  • Willing to work in 24-hr/7-day shift rotation


  • Excellent customer service skills
  • Excellent communication skills
  • Problem solving and analytical skills:
  • Fast learner
  • Adaptability to change
  • Ability to work independently, and at the same time be a team player
  • Self-motivated with leadership skills


We encourage innovation and creativity at F-Secure. Impress us by using unconventional means to let us know you better. Be proactive in getting in touch with us if you are really interested in this job.

An example would be to record a video of yourself and send us the link to view it.

  • Length: 5-10 minutes
  • Language: English
  • Format: any video format


*Please be informed that only shorlisted candidate(s) will be notified.

Great Place to Work

  • Over 1,000 amazing colleagues in 22 countries
  • Possibility to protect the world
  • Work with best of class experts who care
  • Relaxed, open and fun working environment
  • 32+ of nationalities
  • Global with the spirit of a small company

About the company
At F-Secure, we are committed to helping people and businesses be free in the digital world, without having to worry about cyber security. Every day, our Fellows face the daunting challenge of outsmarting those that disrupt the digitalized world. A difficult task, we know, but something we all come together to do for our customers. We make the world a safer place.

Our Fellowship of people have a shared interest in being successful together and being open and honest with each other. At F-Secure, we meet each other as equals, but challenge each other’s ideas – we believe this makes us all better and creates a more secure environment for our customers.

As an F-Secure Fellow, you’ll be joining a tight knit network of over 1,000 colleagues, spread over 25 offices around the world. To us, Fellowship means that what we do together is more important what I do. At F-Secure you will be part of our Fellowship. Be who you are – bring your best self.

Løbende ansøgningsfrist

Udlandet (øvrige)
Marketing & Business
Teknik & Teknologi
IT - Netværk & Telekomm.
IT - Software
Rådgivning & Support

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